Believe you can!

 

FAQS

JOINING

Am I eligible to join NRoSO?

Membership is available to pesticide operators who hold an appropriate certificate of competence qualification approved by the Chemical Regulations Division (CRD) for the safe application of pesticides.  To find out more on the pesticide qualifications visit NPTC.

The Grandfather Rights exemption ceased on 26 November 2015. 

Now everyone who uses plant protection products authorised for professional use must hold a CRD recognised certificate of competence.  Members who joined under Grandfather Rights who have not notified us of qualification achievements have had their membership cancelled.

How long does membership last?

A membership term runs for three years from the initial joining date to the scheme. Payment can be made on an annual or three-year basis.

How much does membership cost?

From 1 January 2018 there is a registration fee of £10 for all new members and either an annual fee of £29 per year or £78 if paying for 3 years. There is an incentive to pay for the three years upfront as you make a £9 saving.

One-year payment route – new members can join online and pay by either debit or credit card or direct debit. (Click here for Direct Debit Mandate). Existing members are encouraged to pay online via the secure login area. Alternatively, payments can be made via BACS.

Three-year payment route - new members can join online and pay by either debit or credit card. Existing members are encouraged to pay online via the secure login area. Alternatively, payment can be made via BACS.

What do I receive when I join?

New members are issued with a membership folder which contains information relating to the scheme, a membership ID card and receipt of payment. They will also receive agronomy meeting record sheets, NSTS sprayer test sheet, terms and conditions, code of conduct and disputes and appeals procedure as well as the latest edition of the Pro Operator magazine.

What are the benefits of joining NRoSO?

• Recognition of training and professional development. 
• More efficient and effective application of pesticides and improved knowledge of products.
• Improved job opportunities.
• Proof to assurance schemes of up-to-date knowledge, skills and compliance. 
• An annual training event providing members with up to date industry information, technical updates and excellent networking opportunities. 
• A Pro Operator magazine for members containing information on a variety of industry topics and training. This is published in January, June and September of each year.
• Access to Ei-Operator an online resource, delivering essential information and training for sprayer operators.
• Dedicated customer support team to help and advise members

Can I apply to join online and make payment?

Online applications are available by clicking ‘Join Now’ on the homepage and are processed within 5 working days. Applicants or their employers have the option of paying by either debit/credit card or direct debit. Please note that with direct debit applications you will need to have the facility to print out a direct debit mandate and send it to us. 

Can I apply by post to join instead?

Online applications are the preferred method for new members to join the scheme as they can be processed more efficiently.

You may be asked to provide a copy of your approved pesticide certificate to support your membership application.

Can I transfer my membership to another person?

Memberships are not transferable from one member to another. Each member must join separately and have their own unique membership number.

Is membership for the individual or the farm?

Membership is for the individual(s) responsible for the application of pesticides.


NROSO DIGITAL CREDENTIALS

What is a digital credential?

A digital credential is a documented award by a responsible and authorized body (such as City & Guilds) that has determined that an individual has typically achieved specific learning outcomes relative to a given standard. Credential is an umbrella term that includes degrees, diplomas, licenses, certificates, badges, and professional/industry certifications and membership.

Why are you issuing digital credentials?

For the past five years City & Guilds has been issuing digital credentials across a growing range of its products and services. In the past 18 months City & Guilds has issued over 150,000 digital credentials – including qualifications in areas such as Leadership & Management, Apprenticeships and the Land based sector. Although we continue to issue paper certificates, we recognise that with the changing world of work, the fact that most people will have multiple jobs during their working life and the rise of a skills-based economy, portable verifiable digital credentials provide significant value to learners by providing a way for them to keep a record of all their achievements as they progress along their chosen career path.
Research that we have carried out with learners has shown that a majority of individuals achieving qualifications would prefer to have a digital record of their achievement, alongside a paper certificate. Overtime we expect this to become the norm however we recognise that this will likely take several years.

Who are Credly?

Credly is a credential platform that works with credible organisations (such as City & Guilds) to recognise, manage and share professional achievements. They are the world’s leading digital credential service provider, with headquarters in New York, and provide a range of tools to recognise employee or trainee certification and certifying processes. 
Some of their current customers include IBM, Amazon web services, Microsoft, Hilton, Google and a number of leading Universities. The Credly platform allows earners to capture all their digital credentials in one place, this means if you earn credentials from multiple organisations, they can be all stored in the central platform.

How do I claim the Digital Credential?

Simply, follow the instructions in the email from City & Guilds/Credly. If you have not received an email, then please do check your Junk/Spam folders. You will be sent reminders to claim the digital credential 4 days and 12 days after the initial email. 

What if I don’t want the digital credential?

If you don’t want to accept the digital credential, then you can simply ignore the emails. Over the next two weeks, you will be given further opportunities to accept the credential, or you can simply ignore them and your data will then be deleted in line with City & Guilds retention policy.

Do I have to use the digital credential or can I use my existing NRoSO card?

No, as above, signing up to the digital credential is entirely optional.  The NRoSO scheme will continue to issue both the current paper cards and digital credentials. 

What are the benefits of accepting the digital credential?

There are a whole host of benefits to claiming your digital credential. Below are some of the key reasons
1. Personal Skills record – over time it will provide you with an opportunity to keep a digital record of all skills including City & Guilds qualifications in one central platform
2. Verification – each credential can be verified immediately by an employer and/or regulator online with the click of a button. We are currently speaking to Red Tractor about the acceptance of the credentials as part of the farm assurance model.
3. Sharing - each digital credential can be shared and viewed on a range of social media platforms including LinkedIn, Facebook to showcase your skills to a wide network
4. Portable – they can be added to email signatures, websites or downloaded to an iPhone wallet to help promote your skills and demonstrate compliance on your mobile device – with the ability to share with 3rd parties
5. Complimentary certification – issued alongside current membership cards

What happens to my data?

As a member of NRoSO City & Guilds holds various pieces of data about each NRoSO member. This data can only be used in relation to the purpose of NRoSO membership and is not shared with other 3rd parties unless it specifically relates to the NRoSO scheme. For example, issuing of Pro Operator magazine.
City & Guilds transfer personal data, for legitimate interest purposes only, to Credly in order for Credly to invite earners to claim their digital credential. For the purpose of issuing digital credentials the only data that is passed to Credly are name, email and the digital credential to be issued. Where City & Guilds transfers personal data outside the United Kingdom, City & Guilds ensures that appropriate safeguards are in place in accordance with Data Protection Law. For further detail on how Credly processes data once a credential is accepted please refer to the Credly privacy via the link Credly Privacy Overview

Why are City & Guilds /NRoSO not providing the service themselves?

City & Guilds/NRoSO are providing the service and are working with the world’s leading digital credential service platform provider. There are 2 key reasons for this in that the cost of setting up a credential platform is significant, and the benefit of credentials comes in that over time individuals are able to have a record of all their credentials irrespective of who issued them.

Will City & Guilds be issuing other digital credentials?

Over the next 12 months we plan to start issuing digital credentials against the suite of NPTC qualifications including both chainsaw and pesticide qualifications. Digital credentials can only be issued to learners whom we hold a current email address for – and individuals will be contacted when these are available for issuing. If you need to provide an updated email – please contact nrososupport@cityandguilds.com 

What happens if I have other Digital Credential questions?

For more information on what Digital Credentials are and how they can add value to you – please feel free to have a look at our website which has a host of materials to explain the benefits Individuals - Digital Credentials | City & Guilds (cityandguilds.com)  If you have any further questions related to Digital Credentials– then please contact DCserviceteam@cityandguilds.com For general NRoSO queries – please contact nrososupport@cityandguilds.com


SECURE LOGIN

What is the ‘Secure Login’ Area?

The ‘Secure Login’ area is available for members, employers and farm assurance users to check CPD statements and make payments when due. In order to access this area we must hold a valid email address for the member, employer or farm assurance user. To login for the first time simply click the ‘Password Reminder’ button and enter your email address. A secure password will be emailed to you to allow you to login.

I have entered my email address and clicked ‘Password Reminder’ but I have not received my password login details. What is the problem?

It is likely that we do not hold a current email address against your member/employer record. Please call 02476 857300 or email  NRoSOsupport@cityandguilds.com  to ensure we have your correct email address.


How secure is the online payment system?

All transactions are performed on a secure web server. We use SSL encryption software to keep the details of your order and credit/debit card information secure. All the information you provide is encrypted so that none of your details can be read in the secure line between your computer and our processing department. After processing, your details are held in our subscription system which is a separate area, unlinked and away from our internet pages. If you pay for your subscription by Direct Debit you will be protected by our Direct Debit Guarantee. This means you can cancel at any time and receive a full refund on any disputed payments.

Why can I not see my direct debit bank details within the ‘pay fees’ section of the secure login area?

This is due to data protection reasons and to ensure that bank details remain secure and confidential.


EMAIL REMINDERS

Can I receive payment reminders via email?

The ability to receive payment reminders via email (rather than by post) is now available. In order to do this, it is vital that we have the correct email address (if your employer pays for you, we need to have their email address recorded against their employer record).

If you would like to confirm your correct email address please send an email to NRoSOsupport@cityandguilds.com stating your NRoSO membership number and employer details (if applicable).

CPD

What are the scheme requirements?

Members are required to collect a minimum of 30 Continuing Professional Development (CPD) points from ‘registered activities’ over a three-year period from their registration date. Click the ‘CPD’ tab to discover the various ways to collect points.

When do I have to collect CPD points?

Members should gain at least 15 points before the end of year 2 within the three-year membership. If the member has not achieved 15 points before the end of year two, an advisory letter will be sent to the member requesting an update on outstanding points.

The achievement of CPD points by individual members will be monitored throughout their membership and members will receive a CPD point’s statement with their payment renewal reminders. Alternatively, members can view their CPD points online if they have registered an email address with us via the ‘Secure Login’ area.

How do I collect CPD points?

Continuing Professional Development (CPD) points can be gained through a variety of means; such as activities on the farm or through attending registered courses and events.

To claim points for activities on the farm, such as meetings with an agronomist or attending an NSTS test, members need to send in the appropriate evidence to the NRoSO administrators at City & Guilds for the points to be added to their CPD statement.

What type of training is suitable for CPD?

Training events must contain pesticide-related content in order to be eligible for NRoSO CPD points. The content of training events should ideally include some or all the following:

• Legislation. 
• Application Equipment. 
• Environmental Safety (including Flora, Aquatic life & Wildlife, Air Water Soil Protection in respect of crop protection).
• Occupational Health & Safety (in respect of pesticide use).
• Crop Protection Technology. 
• Plant Protection.
• Integrated Crop Management.

How do I find out about events where I can claim CPD points?

Individual members are responsible for achieving the required 30 CPD points. Details of some applicable events will be published on the NRoSO website under the ‘Events’ section.  Some of the events or shows on the website may not have a location but instead will have the trainers name and a contact form to email them for further information. Alternatively, you can contact your local training provider, agrochemical supplier, agricultural college/university or assessment centre for further advice.

What are the ways to collect CPD points?

Please refer to the ‘CPD’ section of the website for further information.

What is the NRoSO annual training event?

Please refer to the ‘CPD’ section of the website for further information.

I am a training provider/event organiser, how do I apply for NRoSO points for an event?

Events must contain pesticide-related content in order to be eligible for NRoSO CPD points. Applications for CPD points from training providers and event organisers will be awarded points according to the course content and the objectives.  These need to be specified by the trainers/organisers on the ‘Application for Allocation of CPD points for Events & Courses’ form that is sent to City & Guilds. The application form can be downloaded here. Please submit the application form 2 weeks prior to the event for points to be allocated.

How much will it cost to accrue 30 CPD points?

The cost varies depending on how you choose to accrue the points. Many of the points can be gained from simply recording activities already undertaken on the farm, such as meeting with your agronomist or being in attendance whilst having your sprayer tested. Costs vary for other activities, such as subscribing to technical publications, attending technical events and research farm open days.

How do I prove attendance at shows/events to qualify for points?

All shows and training events eligible for CPD points will be issued with a NRoSO reference number and will have an attendance register for you to sign, with your membership number.  Once the attendance register is returned to us (we ask for them to be sent to us as soon as the event or show has taken place) we can then input membership numbers onto records so that member’s CPD statements are updated.

Can I carry CPD points over from one membership term to another?

Yes if you achieve more than 30 CPD points you can carry over a maximum of 10 CPD points into your next three year membership term.  They will appear in the subsequent term as ‘carried forward’ points on your CPD statement.

Can I access my CPD statement online?

Yes, you can access your CPD statement online via the ‘Secure Login’ area. In order to successfully login we must hold a valid email address for you against your membership or employer record. To login for the first time simply click the ‘Password Reminder’ button and enter your email address. A secure password will be emailed to you to allow you to login. 
 
Can I submit CPD points online?

At present CPD cannot be submitted via the ‘Secure Login’ area. Instead the relevant CPD evidence must be emailed or posted to the NRoSO Support Team to allow member’s records to be updated.

What happens if I get to the end of my three-year membership term and have not managed to achieve the 30 CPD point target?  

Members who have not achieved the required 30 points by the end of the three-year membership will initially be suspended for 45 days.   If evidence for the required points has not been received within 45 days, the membership will be cancelled. Once cancelled for this reason, a member cannot re-join the scheme for a minimum of 12 months from the date of cancellation. 

Mitigating Circumstances

A ‘Mitigating Circumstances Form’ can be submitted by any member at the end of their three-year term if they have been impacted by circumstances beyond their control which may have adversely affected their achievement of CPD points.  For example, medical matters or actions of an employer. This form is available here

What other CPD schemes are there?

NRoSO was set up in 2003 and was the first CPD scheme for mainstream agriculture. 

The Basis Amenity Training Register provides a CPD scheme for the amenity sector.

There is also the BASIS professional register for agronomists and BASIS Amenity Register (BAR) for advisors/managers.

MEMBERSHIP GUIDELINES

What are the professional standards expected of NRoSO members?

In order to ensure the reputation and credibility of NRoSO it is essential for members to adhere to ethical and operational standards. These are contained in the Code of Conduct,(also included in the membership joining pack).

What are the terms and conditions of the scheme?

The ‘Terms and Conditions’ of the scheme can be accessed here,(also included in the membership joining pack).

How can I appeal against decisions made by NRoSO/City & Guilds?

Where a member disagrees with a decision or action taken by the NRoSO Support Team and it cannot be resolved, the member should follow the Disputes and Appeals Procedure.

Is there any provision made for long term illness as a member of NRoSO?

Yes, it has been recognised that from time to time members who have illness or accidents that have put them out of action for an extended period are unable to accumulate CPD points. It has therefore been agreed that if a member or their employer, as appropriate, sends in a letter and doctor’s note substantiating the illness, the membership can be extended at no additional cost for up to a maximum of twelve months. During this twelve-month period the member will not be expected to accumulate points as they are deemed ill. Once the illness extension has passed the member will revert back into their remaining time left on their three-year term and will need to gain their outstanding points required.


BASIS

Can NRoSO CPD points be accrued at events registered with BASIS?

Events and courses must be registered with both NRoSO and BASIS in order for both NRoSO and BASIS points to be available. There is a joint paper application form to apply for CPD points, but organisers must send this to both organisations. Alternatively, if applying online via the BASIS website the application will automatically be forwarded to NRoSO.

Do I need to join NRoSO if I am a member of the BASIS Professional Register or BASIS Amenity Register?

You may need to be a member of NRoSO if you are applying pesticides commercially. 

BASIS professional register or Amenity members can apply to join NRoSO online. Once the membership pack has been received, they will need to provide a copy of their BASIS membership certificate to be allocated NRoSO CPD points.


FARM ASSURANCE SCHEMES

Is NRoSO part of the Assurance schemes?

Belonging to NRoSO is a requirement for any sprayer operator working on a holding covered by a farm assurance scheme. Not being a member will be regarded as a non-compliance or in some instances a critical failure point.

I am a farm assurance user how do I check NRoSO member’s details?

If you have previously logged in, use your existing email and password to login into the secure login area. If we do not hold your email address, then please call 02476 857300 and request to be set up as a farm assurance user.

Chemical Regulations Division

For more information on pesticide regulation please visit the Chemical Regulations Division website:

http://www.pesticides.gov.uk