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National Register of Sprayer Operators (NRoSO) Covid Compassion Scheme - June 7th 2022

The Voluntary Initiative (VI) and City & Guilds are aware that during 2020 and 2021, several COVID-19 related circumstances led to difficulties for members of the National Register of Sprayer Operators (NRoSO ) obtaining continuing professional development (CPD) points. 

The VI, NRoSO Advisory Board and City & Guilds have decided to extend the NRoSO suspension period (before membership cancellation) from 45 days to 90 days. This extension of the suspension period will start from 1st June 2022 and will run until 31st December 2022.

During this extended period, CPD points gained, will supplement any historical shortfall and lead to membership reinstatement. Members will still be required to obtain 30 CPD points for their current membership period.

Members can find how to obtain CPD points here; NRoSO CPD Point Sources | Voluntary Initiative and find their current points status by creating an online account or signing in to their account here; NRoSO National Register of Sprayer Operators.

If NRoSO Members have had their membership cancelled since January 1st 2022 and feel they qualify for re-instatement please contact City & Guilds at;

Postal address to send correspondence; 
The NRoSO Customer Support Team, City & Guilds, 4 Red Hall Court, Wakefield WF1 2UN  Tel : 02476 857300

A diagram illustrating the new temporary structure can be viewed here; New-structure-for-membership-renewal-re-CPD-points-pdf.pdf (


Register as a user of professional plant protection products (PPPs) and adjuvants - Deadline Wednesday 22nd June 2022

Follow this link to find out how to register as a user of professional plant protection products (PPPs) and adjuvants: You need to register if you use professional PPPs and any adjuvants as part of your work or have professional PPPs and any adjuvants applied by a third party as part of your work in agriculture, horticulture, amenities or forestry.

Defra Q & A Advice on Official Controls (Plant Protection Products) Regulations 2020 | Voluntary Initiative


NRoSO Online Portal 

This guide has been produced based on member feedback to help NRoSO members make the best use of the NRoSO portal. The simple guide explains the background to the scheme, what you can find on the website and explains the functionality within the portal so that members can make the most effective use of their membership when updating their personal details, making payments or checking or adding CPD points.

You can view the guide here;  Welcome! (


Feedback & Complaints

The NRoSO scheme is operated by City & Guilds on behalf of the Voluntary Initiative and we really value your feedback on what we do well, as well as your views as to how we can improve.  We want you to always have an excellent experience and hope you’ll never have reason to complain. Please do get in touch if your expectations have not been met; this will give us a chance to put matters right. We’re always happy to hear if you’ve been pleased with the service you have received. We share all feedback and compliments with the teams and individuals involved, this helps them to feel recognised for the great work they do every day.

Feedback and Complaints | City & Guilds (


Claim 2 free NRoSO points when you sign up and use BeeConnected

You can now claim two free NRoSO points for being a member of BeeConnected

NRoSO members can now claim two NRoSO CPD (Continual Personal Development) points per year for being a member of and using BeeConnected to inform local beekeepers of insecticide spray events.

BeeConnected is quick, easy and 100% anonymous to use.  If you aren't already a member, sign up here; Membership - Bee Connected.

If you are a already a member, just log in and download your certificate (Link top right). When you do this for the first time, you will be asked to provide your NRoSO membership number, which will then be printed on your certificate.  After downloading your certificate (also useful for your Red Tractor or Assurance Scheme audit) you can email it or post a copy to NRoSO to claim your points (see 'contact us' for the addresses).  Don't forget to put a note in your diary to do the same next year.


Digital Credentials - latest update

As of November 21 NRoSO has now issued Digital Credentials to all of its current members during the next few weeks. Please refer to our FAQ section for answers to a number of questions we have received.

If you have not received your digital credential and need to provide an updated email – please contact

For more information on the benefits of Digital Credential please visit -
Individuals - Individuals - Digital Credentials | City & Guilds (


NRoSO 2022-2023 Annual Training Event 

Arable - Registrations from November 1st 2022. 

Fruit - Registrations TBC

The 2022-2023 Fruit and Arable Annual Training will be open for registration soon, with information regarding the topics available shortly.


COVID-19 Updates

We understand that these are extraordinary and unprecedented times, if you find your renewal date imminent and have not achieved the required CPD points to move forward, please contact our friendly NRoSO Support Team who will be happy to help review your membership details and advise where additional points can be achieved. We are dealing with issues on a case by case basis.

COVID-19 - Update regarding office and staff
In light of the current situation we find ourselves in unprecedented times, we would like to assure you we continue to administer your memberships and remain available via call and email to answer any queries you may have concerning your membership. We ask for your support at this time by any sending correspondence such as CPD evidence via email to Postal submissions will be actioned but may be delayed.

Payments can be made via your online secure login, bank transfer, Direct Debit we would ask you refrain from making payments by cheque at this time.

If you do not have access to your secure login please call the team on 02476 857300 and they will be happy to add this for you, this will allow access to the secure site allowing you to view and upload CPD and make secure online payments.

We will continue to issue letters and memberships cards whilst the postal service is available. If you have any questions or need assistance please do let the team know via the number above or email:

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